Appointment Policy

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CSRA Fingerprinting Appointment Policy
Effective: January 14, 2025

Please read carefully before scheduling an appointment.

This policy is subject to change without notice.

1.0 Cancellations & Refunds
* All services are Non-refundable.
* No refunds for cancellations, late arrivals, no-shows, service request errors or incorrect information provided by the client.
* Rescheduling due to weather may be possible within 90 days, but no refunds are issued.

2.0 Live Scan & Hard Card Scanning
* Client is responsible for the accuracy of information submitted.
* No refunds for rejected fingerprints or lost/damaged documents.
* Reprint at no cost with rejection letter from requesting agency (No rejection letter will require full payment of service.)
* Packages must be received within 7
business days of registration.
* Follow registration instructions carefully.

3.0 Appointments
* Arrive 10 minutes early.
* Late arrivals may be considered no-shows .
* Bring proper identification (see Section 7.0).
* Appointments may be canceled for lack of identification or failure to comply with instructions.

4.0 Weather
* Rescheduling due to weather may be possible within 90 days.
* No refunds for weather-related cancellations.

* 5.0 Limitations
* CSRA Fingerprinting is not liable for delays or service interruptions due to 3rd party vendors and/or unforeseen circumstances.
* CSRA Fingerprinting is not liable for damaged or lost materials.
* Liability is limited to the amount paid for services.

6.0 COVID-19 Precautions
* If you have COVID-19 or have been exposed to it, please reschedule your appointment.
  * If you have a doctor's note or negative test result, you can reschedule and receive a credit towards a future appointment.
  * Without proof, you'll need to wait 30 days to reschedule and will be charged the full fee.

6.1 Medical Conditions
  * If you have any medical conditions that may prevent you from following our safety guidelines, please contact us before scheduling.

6.2 Our Right to Refuse Service
  * If you show signs of illness (cold, flu, or COVID-19) on the day of your appointment, our technicians may need may need to reschedule.
  * The same rescheduling policies for COVID-19 apply.

7.0 Identification
* To comply with FBI regulations, we require current, valid, and unexpired identification from all individuals (see Section 11.0 for acceptable forms of identification)
*Arriving without proper identification will result in an appointment cancellation without a refund.

8.0 Pets
* Pets, including service animals, are not allowed in the service area.

9.0 Children
* Children are not allowed in the service area.
* Appointment may be cancelled if a child is present or disruptive.

10.0 Right to Refuse Service
* CSRA Fingerprinting reserves the right to refuse service to anyone who is disruptive, non-compliant, or poses a safety risk.
* If an individual's behavior necessitates their removal from the premises, they will be unable to request future services.

11.0 Acceptable forms of Identification
* Driver's license issued by any U.S. Federal or State government agency
* U.S. Passport or U.S Passport Card
* Federal Government Personal Identity Verification Card (PIV)
* Uniformed Services/Military Identification Card
* Department of Defense common Access Card (CAC)
* Foreign Passport with Appropriate Immigration Document(s)
* USCIS-Permanent Resident/Green Card (I-551)
* USCIS-Employment Authorization Card (I-766)
* Federal, state or local government agency ID card with photograph
* U.S. Coast Guard Merchant Mariner Card
* Canadian Drivers License